Shipping Policy
Order Confirmation:
Upon placing your order, you'll promptly receive an email confirming your purchase. This signifies that your order has been registered in our system, and your credit card has been pre-authorized for the transaction. We initiate our fulfillment process immediately upon receiving your order. All orders are processed and dispatched within 1-2 business days. Shipping durations typically range from 5-7 business days.
Order Shipment:
You'll receive tracking details via email within 24 hours of your order departing from our warehouse to the email address provided during checkout. Should you not receive tracking information within six business days of placing your order, please don't hesitate to reach out to us at info@thegreatcave.com.
No International Shipping:
Please note that we currently only ship within the USA.
Shipping Options:
Our standard "Curb-side" Pickup shipping method is typically complimentary! This choice generally delivers within 5-7 days from the time of order submission. While this is our primary option, there are alternative shipping methods available. We also provide the following options for select products. For further details on these options, please contact us before placing your order.
Threshold Shipping: This entails delivering the item to your porch or a sheltered/garage area.
White Glove Delivery: This premium service involves delivering the item to your preferred room, performing any necessary minor assembly, and removing all packaging materials from your premises.
By utilizing our site, you are agreeing to abide by these Terms of Use. If you do not consent to these terms, kindly refrain from using the site.
